Frequently Asked Questions
Welcome to the ALeRT GO FAQ. Click on any of the following questions to expand the answer.
Players & POIs
How can I see all players (not just POIs)?
Toggle the POIs Only switch to the off position (grey) to see all player regardless of their POI status.
Toggle the POI Only switch to the on position (blue) to filter for POIs only.
How can I find a specific player?
Tap the magnifying glass icon in the top right to reveal a player search.
You can search by Player ID, first and last name. To clear a search simply tap the X button beside the search field.
How can I reduce the player list to only show players that match a certain criteria?
Tap the filter icon in the top right to reveal the available player filters.
Select the filters of choice and tap apply (at the bottom). The player list will be refreshed to only show players matching your criteria. To clear the filter, tap the filter icon again and tap the Reset button (at the bottom).
How can I sort players?
Tap the sort icon in the upper right to reveal the available sort options.
Select a sort and order and tap apply (at the bottom). The player list order will be refreshed in the background. To clear the sort order, tap the sort icon again and tap the Reset button (at the bottom).
How can I see more details on a player?
Tap a player block to reveal a detailed player summary. 
Play triggers may also be seen here (for POIs only).
Actions
How can I log an action with a player?
You have two options. 1) Tap a player block on the Players screen
and tap the “Action” button (at the bottom).
2) Tap the on any screen and fill in the Player ID FAB button
The player ID will be validated as you enter it.
How can I see the actions that only I have logged?
In the actions screen (click Actions at the bottom),
Toggle the My Actions switch (upper left) to the on position to see only your actions.
How can I find a specific past action?
Tap the magnifying glass icon in the top right to reveal an action search.
You can search by Reference number or Player ID.
To clear a search simply tap the X button beside the search field.
How can I edit a past action?
Tap an action block and make the necessary adjustments,
then tap one of the save buttons to save your adjustments.
How can I find actions that require a followup?
Tap the filter icon in the top right to reveal the available action filters.
Toggle the Needs follow-up switch to the on position and tap apply.
To clear the filter, tap the filter icon again
and tap the Reset button.
How can I reduce the action list to only show actions that match a certain criteria?
Tap the filter icon in the top right to reveal the available action filters.
Select the filters of choice and tap apply.
The action list will be refreshed to only show interactions matching your criteria. To clear the filter, tap the filter icon again.
and tap the Reset button.
How can I sort actions?
Tap the sort icon in the upper right to reveal the available sort options.
Select a sort and order and tap apply.
The action list order will be refreshed in the background. To clear the sort order, tap the sort icon again
and tap the Reset button.
If I log an action in the app, can it be seen in the ALeRT Dashboard? Is there a delay?
ALeRT GO and the ALeRT Dashboard both interface with the same ALeRT system. Information added in either system is available to both systems in real time, there is no delay.
Action Targets
How can I tell if I am meeting my action target?
Under the Targets screen, if the gauge handle is positioned all the way to the right and the gauge is green, then you have met your current target.
Otherwise, below the gauge you will see how many actions you have remaining to conduct to meet your current target.
Can I see my past action targets?
Yes, below your target gauge you can see how you did in previous periods.
I work at multiple venues but am mainly only interested in my action targets at one of them. Can I pin this venue to the top of my targets?
Yes, simply tap the star icon in the top right corner of that venue’s target block to save it to your favorites.
You can then toggle the Favorites switch to the on position to see only your favorite venue(s).
I work at multiple venues, can I filter and sort my targets at each of them?
Yes, simply tap the filter or sort icons in the top right to select specific criteria.
Click the Apply button to apply the filters, or sort, or click Reset to reset them to the defaults.
Messages
What type of messages should I expect to see under the messages section?
These are the same notifications you would find in the ALeRT Dashboard. These include system notifications such as monthly data updates, manager alerts and updates on case files and interactions that you may be involved in.
I viewed a new message and closed it. Now I can’t find it, what happened?
It sounds like you must have the New Message toggle switch turned on to only display new messages. The moment you view a new message it is considered read and is removed from the new message list.
To find it again, simply set the New Message toggle switch to the off position to see all message (new and read).
I like to keep my message inbox clean, can I delete messages I have already read?
Absolutely! Simply click the Delete button when viewing a message to permanently remove the message.
Device Usage and Preferences
I share my device with other employees, what should I do before ending my shift or handing my device to another employee?
If sharing devices, before ending your shift, ensure you click your username displayed in the top right corner of the app
to open the user profile screen. From here you can choose to Switch User (if the other employee is ready and waiting to login) or choose Logout to end your session. The next employee can log back in at a later time.
I’d like the Actions screen to be the screen I see first, is there a way to set this?
Yes, simply tap the three-dot icon in the upper right corner
to reveal the Settings option.
Tap Settings and from there select the desired home screen beside the home icon (the third option).
You will now immediately be shown that screen each time you reopen the app.
I work in a dark environment and prefer light text on dark backgrounds, is there a way to set this?
Yes, simply tap the three-dot icon in the upper right corner to reveal the Settings option.
Tap Settings
and from there select the Dark Theme under the first option.
The app will now always use the dark theme. You can also select Light Theme if you want to use the light theme in all situations, or you can select System Theme and the theme of the app will be adjusted based on your device settings.
Every screen in the app uses a lot of different icons, how can I find out what they mean?
Look for the blue question mark in the bottom left of each screen. Tap that icon to open a legend that defines every icon used on the current screen (different variations are present for Players, Actions, Targets and Messages tabs).
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