A Look Back at 2024 - A Year of Transformation
At Focal Research, 2024 was a year of remarkable progress, recognition, and innovation in safer gambling. From global conferences to new partnerships and product milestones, we’re proud to reflect on a transformative year for our company, our clients, and the safer gambling industry.
February 2024
Global Recognition at ICE
Jay Robinson led workshops on product responsibility.
Celebrating Excellence | European Casino Awards
ALeRT won “Best Player Protection Product or System” of the year.
March 2024
Sharing 30 Years of Lessons Learned
Tracy and Jay participated in a fireside chat at “Pitch!” at Regulating the Game.
Using the Data for Prevention
Highlights included a focus on well-being in gambling harm initiatives.
May - June
Growing Our Global Expertise
Sonja Bauer and Linda Woo bring their expertise to Focal in Australasia.
Strengthening Leadership
Jay Robinson promoted to Chief Stakeholder Relations Officer and represented Focal at the Canadian Gaming Summit.
July - September
Driving Innovation
Focal welcomed Michael Lavigne as Chief Transformation Officer, Laurie Norman as Customer Success Manager.
Enhancing Staff Training
New training videos launched on the BETTOR Customer Care portal, ensuring up to date, engaging content for operators.
Sharing New Knowledge
Melissa and Tracy share player behaviour research at the European Gambling Studies Conference.
September - October
Milestones Achieved
Launched ALeRT Ver. 3.0.0 with advanced Live on the Floor Tools and Play Insights.
Advancing Regulatory Innovation
Tracy and Tony participated in the IAGR/IMGL Rome Conference and celebrated regulatory innovation with Kansspelautoriteit.
Driving Gambling Research Innovation
Melissa Salmon, Ph.D, presented at BCLC on sustaining player activity and addressing gaps in player research.
November
Deepening Traction – The Evidence and Innovation in Australasia
The Focal team held workshops, participated in panels, and delivered presentations while at the NAGS Conference.
