Safer Gambling: Collaborative Efforts in Promoting, Balancing, and Treating Risks
Gambling is a regulated activity designed for adults, and it has many laws around it because it is a high-risk activity. Individuals engaging in gambling require a certain amount of information and life experience to make informed decisions about it. Therefore, it is crucial for the gaming operator, gaming regulator, healthcare and social services systems, and people who gamble to be involved in safer gambling. This cannot be achieved by any one of those entities working in isolation.
Striking a Balance: The Role of Government and Operators in Promoting Safe Gambling Practices
We require the government to establish robust regulations to ensure that the product is as safe as possible, recognizing that there is still an inherent risk even when the product is made as secure as possible. Additionally, we need the gambling operator to provide a controlled atmosphere that does not deceive customers or promote gambling beyond their means. We must offer customers accurate information so that we can deliver the right message to the appropriate person at the appropriate time, allowing them to gamble safely. In cases where customers are struggling with their gambling, it is essential that they receive the necessary support.
Creating a Path for Support: The importance of Collaborative Efforts in Treating Gambling Risks & Harms
The effort to ensure safe gambling requires the involvement of all stakeholders, and despite the safeguards in place, some individuals may still experience extreme harm, which is why we have a treatment system. The treatment system should collaborate with other systems, including the gaming operator, gaming regulator, healthcare and social services systems, and people who gamble, to establish a clear pathway. In this way, if someone encounters significant difficulties, they can receive the necessary professional help and support.
Learn more about Focal Research's Safer Gambling Solutions
ALeRT is a data-driven real-world solution to help prevent gambling risk and harm.
The system integrates corporate social responsibility best practices and technologies across a modern enterprise, helping move operators into an active prevention role. It does this by identifying at-risk players, supporting effective customer interactions, and evaluating the impact of such interactions in reducing customer risk and harm.
The ALeRT BETTOR Customer Care Training program is intended as an ancillary resource for gambling operators to use in addition to their own policies, practices and staff training.
This training program provides service staff with additional information and skill sets for undertaking effective customer interactions as part of normal customer care. This in turn helps gamblers make better decisions, making gambling safer for all those choosing to gamble.
Our Healthy Bottom Line brochures are helpful guides that provide insight into gambling risk, and harm and provide professional encouragement to safeguard your patrons from risky play patterns that may develop into long-term issues.
With six different brochures, each brochure is customized and branded for each operator to provide information that is relevant and meaningful to their customers. Materials are available in both print and digital formats.
